Shipping Policy
Order Processing
Orders placed on Project Kratom are typically processed within 1-2 business days after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Shipping Locations
We currently ship to European Union countries and selected international destinations where permitted by local regulations.
Customers are responsible for ensuring that kratom products are legal in their location before placing an order.
Shipping Methods
Orders are shipped through trusted logistics partners to ensure reliable and secure delivery.
All shipments are packaged carefully to protect product quality during transport.
Discreet Packaging
We understand the importance of privacy. All orders are shipped using discreet packaging without product details displayed on the outside of the package.
Delivery Times
Estimated delivery times may vary depending on location:
- Domestic / EU shipping: 2-7 business days
- International shipping: 5-12 business days
These estimates may vary due to courier delays, customs inspections, or other external factors.
Tracking Information
Once your order has been shipped, you will receive tracking information via email so you can monitor the delivery status.
Lost Or Delayed Shipments
If your order appears to be delayed or lost, please contact us so we can investigate with the shipping carrier.
Shipping Restrictions
Customers are responsible for understanding local laws regarding kratom products before ordering.
We reserve the right to cancel orders placed to locations where shipping restrictions apply.
Contact Information
If you have a shipping-related question, need help with delivery updates, or want support with a delayed shipment, contact our support team.